SplitRoster support

Last updated: 31 October 2026

Answers to common questions about SplitRoster, and how to reach us.

Write to us

Email info@splitroster.com with your question and your account's email address.

Plus

Plus is an optional subscription, monthly or yearly. You buy it in the app under Profile → SplitRoster Plus, and it renews automatically until you cancel it. A subscription belongs to the SplitRoster account that bought it.

• On another phone, or after reinstalling the app: Profile → SplitRoster Plus → Restore purchases, signed in to the same SplitRoster account.
• To cancel or change plan: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → your profile → Payments & subscriptions → Subscriptions. The app's Manage subscription button opens the same page.
• Refunds are handled by Apple or Google: reportaproblem.apple.com for the App Store, and your order history in Google Play.

Your account

• Forgot your password: tap Forgot password? on the sign-in screen and we email you a code.
• To delete your account: Profile → Delete account. The account deletion page has the details.

Homes and groups

• To invite someone: Home tab → Invite a flatmate (in a group, Invite a friend). Share the link or let them scan the QR code.
• To leave a home: Home tab → Leave home. You can leave once you're square with everyone.